Frequently asked questions

PilHow can I get in contact with a librarian?

PilHow do I get access to standards?
PilHow do I install the requested plugin for a DRM protected file?
PilHow do I order material via DTU Library?
PilHow can I access full-text documents through Google Scholar?

PilHow can I get support for research data management?

PilHow do I print black/white?
PilHow do I print in colour?
PilHow to activate my print card?
PilHow do I print a poster?
PilHow to copy
PilHow do I scan?
PilHow to: binding


Question Answer
How can I get in contact with a librarian - for questions or guidance?

At Library Service:
Monday-Friday 09.00-15.30
Ballerup: Tuesday and Thursday 09.00-15.30

Call 45 25 72 50
Monday-Friday 09.00-16.00

Send an email

Book a librarian:
Get an introduction to the library’s service or let us help you or your study group with a specific issue
Pillearn more

Sign up for our courses:
PilTraining and counseling

Take a look at our intro videos:

How do I get access to standards?

Danish standards - and international standards that have been implemented in Denmark (i.e. DS/EN, DS/IEC or DS/ISO).
DTU staff and students have access to all DS standards via the website "DS Distribute". In order to use DS Distribute and access the full text standards you need to have a DTU login and have connection to DTU network, on campus or via VPN.

How to get access to DS standards:
Use this link:

Only first time users:
First, you enter a login page called WAYF.
Click ’OK’ as consent of WAYF’ details - your data from DTUBasen
Secondly, accept GDPR data collection on DS website
On the Log in page choose: ’From DTU: Click here to log in’ to access DS Distribute - do not fill in Email and Password!

Other standards
If you wish to order standards that cannot be accessed or ordered via Dansk Standard (e.g. due to special license agreements), you can order them via DTU Findit.
When we receive your order, we will try to borrow the standard from another library. You will receive an email when the material is ready for pick-up.

Please note that users not affiliated with DTU cannot access Danish standards (Standard Distribute) via the walk-in PCs in Ballerup or Lyngby.

How do I install the requested plugin to my computer, when I receive a DRM protected file from DTU Findit?

To install the plugin, you must follow the below link:

How do I order material via DTU Library? If you are looking for a certain type of material, you can use the DTU Library search tool DTU Findit:
If you do not find what you are looking for through DTU Findit, please then try below options:
How can I access full-text documents paid for by DTU through Google Scholar?
  1. Access the Google Scholar settings by visiting:
  2. Click Library links on the left hand menu>
  3. Search for DTU
  4. Select the checkbox next to Technical University of Denmark – DTU Findit – Fulltext and click Save

When searching in Google Scholar you will now see a link on the right hand side of the screen notifying you that a full-text document is available through DTU Findit. To view the document click the link.

How can I get support for research data management? If you need any assistance or have questions regarding research data management e.g. writing data management plans, compliance with requirements from funding agencies and publishers, publication and preservation of data, training, etc. please do not hesitate to contact the DTU Library Data Management team.

Telephone: 45 25 72 50
How do I print B/W?
If you are affiliated with DTU, you can use the six printers on the 1st floor - free of charge.
If you are not affiliated with DTU, you can use the 12 kiosk PCs on the ground floor for free and use the two printers.
How do I print in colour?

You can print in colour in at DTU Library; in Lyngby at the Print shop. It costs 0,50 kr. each page. You pay with a print card.
You can buy the print card and "charge" it in the Print shop or in building 116. Remember to activate the print card.
You have to be affiliated with DTU to buy a print card. Get help at Library service and pay for your colour print.

Can I print from my labtop?


PilGuide to Installing printers on your own computer

How to activate my print card?
  1. Send a print job to one of the printers
  2. Log on to
  3. Click “Setup”
  4. Click “Codes”
  5. The PUK code is displayed in the right side in the green box (if no PUK code is displayed click “Generate New PUK). Note the PUK code.
  6. Insert the print card in the card readers next to the printers and enter the PUK-code.
  7. Now you have to make a PIN of your choice (PIN is not used afterwards)
How do I print a poster?

In the basement of the library in Lyngby there are two plotters who can print posters up to A0 size.

BUT before you can print you need a print card. You can buy the print card and "charge" it in the Print shop or building 116.  Remember to activate the print card.

Pdf-files work bedst. If you open your poster in Adobe Acrobat you will get the right settings for the print setup. In Adobe Acrobat you need to get to the print settings by clicking the print icon.

  1. Choose printer LY101-038-CO5 or LY101-038-CO6
  2. If the printers do not show restart the computer.
  3. Choose “Size” and “Fit” under “Page Size Handling” menu
  4. Click “Page Setup” to choose the wanted size for the poster (A0, A1, A2, A3, A4)
  5. Choose “Auto Portrait” or “Landscape” N.B.! A0 must always be “Portrait”.

And now you are ready to print your poster.

How to copy?
You can use the printers in the Print shop for copying - with your print card.
How do I scan?

You can scan from the colour printers. You don’t need a print card for scanning!

  1. Press “E-mail” on the display
  2. Type your e-mail – it does not matter if it is your student mail or private mail.
  3. Press “Add” and “Close”
  4. Now you are ready to put your document in the scanner.
  5. If you have a lot of pages it is easier to put them in the lid of the scanner with the front upside.
  6. Press the big green button
How to bind my assignment? At Library Services you can buy spirals for binding in different sizes as well as back and front pages. A set costs 10 kr. The spiral costs 5 kr.; front or back costs 2.5 kr. The tools for binding are found on the work desk behind the Print shop on the ground floor.
Unfortunately, we can not offer binding with glue, but refer to PF