Frequently asked questions

PilHow can I get in contact with a librarian?
PilHow do I get access to standards?
PilHow do I install the requested plugin for a DRM protected file?
PilHow do I order materials from for pick-up at DTU Library?
PilHow do I order material via DTU Library?
PilHow can I access full-text documents through Google Scholar?
PilHow do I print in colour?
PilHow to activate my print card?
PilHow do I print a poster?
PilHow do I scan?


Question Answer
How can I get in contact with a librarian - for questions or guidance?

At Library Service:
Monday-Friday 09.00-15.30
Ballerup: Tuesday and Thursday 09.00-15.30

Call 45 25 72 50
Monday-Friday 09.00-16.00

Send an email

Book a librarian – in Lyngby or Ballerup:
Get an introduction to the library’s service or let us help you or your study group with a specific issue
Pillearn more

Sign up for our courses:
PilTraining and counseling

Take a look at our videos:

How do I get access to standards?

Danish standards - and international standards that have been implemented in Denmark (i.e. DS/EN, DS/IEC or DS/ISO)
You gain access to standards have already been purchased by DTU Library via the website of "Dansk Standard"

If the standard is not part of DTU Library’s collection, you can order it. Simply add the document to the shopping basket. When you have selected all the items you wish to order, click on the shopping cart in the gray bar at the top of the website and follow the instructions. If you have not previously ordered standards from Dansk Standard, you will be asked to create an account (use your DTU email address and select a password). If you are a student, please state why you need this particular standard (e.g. provide the title of a course you are attending or the project you are working on). DTU employees do not have to provide this information. You will receive the standard by email – typically within a few days.

Other standards
If you wish to order standards that cannot be accessed or ordered via Dansk Standard (e.g. due to special license agreements), you can order them via DTU Findit.
When we receive your order, we will try to borrow the standard from another library. You will receive an email when the material is ready for pick-up.

How do I install the requested plugin to my computer, when I receive a DRM protected file from DTU Findit?

To install the plugin, you must follow the below link:

How do I order materials from for pick-up at DTU Library?

When you order or borrow material through, you choose to pick up the material at DTU Library, called Technical Information Center of Denmark.

If materials from are going to be delivered at DTU Library, we need the form from to be filled out with the right information’s. Otherwise we will not be able to deliver the material to you.
You can find further information on how to order via at our website.

How do I order material via DTU Library? If you are looking for a certain type of material, you can use the DTU Library search tool DTU Findit:
If you do not find what you are looking for through DTU Findit, please then try below options:
How can I access full-text documents paid for by DTU through Google Scholar?
  1. Access the Google Scholar settings by visiting:
  2. Click Library links on the left hand menu>
  3. Search for DTU
  4. Select the checkbox next to Technical University of Denmark – DTU Findit – Fulltext and click Save

When searching in Google Scholar you will now see a link on the right hand side of the screen notifying you that a full-text document is available through DTU Findit. To view the document click the link.

How do I print in colour?  

You can print in colour in at DTU Library; in Lyngby at the Print shop. It costs 0,50 kr. each page. You pay with a print card.
You can buy the print card and "charge" it in the Print shop or in building 116. Remember to activate the print card.
You don’t need a print card to print in black/white, it is free of charge.

PilGuide to Installing printers on your own computer

How to activate my print card?
  1. Send a print job to one of the printers
  2. Log on to
  3. Click “Setup”
  4. Click “Codes”
  5. The PUK code is displayed in the right side in the green box (if no PUK code is displayed click “Generate New PUK). Note the PUK code.
  6. Insert the print card in the card readers next to the printers and enter the PUK-code.
  7. Now you have to make a PIN of your choice (PIN is not used afterwards)
How do I print a poster?

In the basement of the library in Lyngby there are two plotters who can print posters up to A0 size.

BUT before you can print you need a print card. You can buy the print card and "charge" it in the Print shop or building 116.  Remember to activate the print card.

Pdf-files work bedst. If you open your poster in Adobe Acrobat you will get the right settings for the print setup. In Adobe Acrobat you need to get to the print settings by clicking the print icon.

  1. Choose printer LY101-038-CO5 or LY101-038-CO6
  2. If the printers do not show restart the computer.
  3. Choose “Size” and “Fit” under “Page Size Handling” menu
  4. Click “Page Setup” to choose the wanted size for the poster (A0, A1, A2, A3, A4)
  5. Choose “Auto Portrait” or “Landscape” N.B.! A0 must always be “Portrait”.

And now you are ready to print your poster.

How do I scan?

You can scan from the colour printers. You don’t need a print card for scanning!

  1. Press “E-mail” on the display
  2. Type your e-mail – it does not matter if it is your student mail or private mail.
  3. Press “Add” and “Close”
  4. Now you are ready to put your document in the scanner.
  5. If you have a lot of pages it is easier to put them in the lid of the scanner with the front upside.
  6. Press the big green button